FREQUENTLY ASKED QUESTIONS
Red Hanger Cleaners FREQUENTLY ASKED QUESTIONS
FAQs about Red Hanger's Delivery Service
Depending on where you live, your service days with either be Monday and Thursday or Tuesday and Friday.
- Whatever we pick up on Monday we return on Thursday.
- Whatever we pick up on Thursday we return on Monday.
Alternatively,
- Whatever we pick up Tuesday we will return on Friday.
- Whatever we pick up on Friday we return on Tuesday.
Yes. By creating an account, you allow us to communicate with you directly about the status of your laundry or dry cleaning order.
All data is encrypted and tokenized using the latest security techniques. Red Hanger only keeps a security token on its system and does not keep any credit card data. All credit card data is stored securely by our credit card processor.
Once you sign up for pick up and delivery, you will be contacted by customer care to confirm your pick up and delivery schedule. Depending on your address, service starts either on a Monday or Thursday, Tuesday or Friday.
(Note: What we pick up on Monday, we return Thursday and what we pick up Thursday we return Monday. Alternatively, what we pick up on Tuesday, we return Friday and what we pick up on Friday, we return the following Tuesday.)
If you have additional questions or needs, please reach out to customercare@redhanger.com.
For minor quality issues, such as broken button or missed spot, please contact your store manager to resolve your issues. For more complicated issues please email customercare@redhanger.com.
FAQS about Red Hanger's Loyalty Program
The Red Hanger Loyalty Program is a way for you to receive 10% off whenever you spend $250 with Red Hanger. The Loyalty Program features contactless pay, online ordering, free pick up and delivery as well as other perks.
Anyone with a Red Hanger Account or anyone on our current pick up and delivery route with payment information on file will receive an email credit when they reach $250 in cleaning fees.
By creating your account, you allow us to communicate with you directly about the status of your laundry or dry cleaning order.
Also, our customer management system requires us to email your credit because redeeming the credit requires a barcode.
Lastly, by adding your payment information, you not only save time at the register, but also fewer people handle your card, making it a bit more sanitary.
Once the credit is emailed to you, you can print and drop it off with your order, place it in your delivery bag, or even just show the staff on your mobile device.
- Note: Our system requires a barcode to apply your credit.
The credit is emailed to you with a barcode which is required for our system to correctly apply the credit to your account. At this time, we are only able to apply credits using the system generated barcode.
Soon! The credit is non-transferable. It must be applied to future orders, and expires 3 months after its issue date. Also, the credit must be used in single order.
We send message related to your order via text message. Our route customers receive text messages the evening before asking about your cleaning needs for the next day. Responding to the text is the easiest way to schedule your pick up.
With payment information on file, you save a lot of time at the register in addition to eliminating the need for contact. Also, if you get pick up and delivery, the transaction can be totally hands free.
FAQS about Red Hanger's Dry Cleaning Service
FAQS about Red Hanger's Laundry Service
Red Hanger offers wash and fold services for regular everyday laundry - anything that you don’t need pressed or that does not required dry cleaning - including items such as towels and sheets, anything that can fit into your laundry bag. One way to think about it is do you want your clothes to come back on hangers or not. If so, you should opt for dry cleaning.
Beware! We sort your laundry by color but we assume that if you put it in the green bag you want it washed and folded. Make sure you put your dry cleaning items into your yellow dry cleaning bag.
Laundry Subscription Service is a separate service from traditional services such as dry cleaning or cleaning of specialty fabrics. It includes regular everyday laundry or anything you wash at home.
While our traditional services are charged per piece, Laundry Service is billed as a monthly subscription which is based on how may laundry bags per week you'd like Red Hanger to wash, dry and fold for you. Of course, with free pick up and delivery.
View a full list of services with their prices here.
NOTE: We sort your laundry by color but we assume that if you put it in the green bag you want it washed and folded.
Make sure you put your dry cleaning items into your yellow dry cleaning bag.
Each bag carries about 3 standard loads of laundry. If you have a small washing machine, this could be as many as 4 loads. If you have an extra large washing machine, this might be closer to one and a half loads. To decide how many laundry bags you need, consider the type of laundry your are washing. Sheets or towels take up more space than whites or colors.
Also, consider how many people we are washing for. 1 bag per week should be suitable for 1-2 people on a weekly basis. If you have family, consider 3 bags per week.
Red Hanger offers wash and fold services for anything that you don’t need pressed or that does not required dry cleaning.
Include items such as t-shirts, workout clothes, whites, brights, floor mats, towels, sheets, anything that can fit into your laundry bag. One way to think about it is, do you want your clothes to come back on hangers or not? If not, throw it into your laundry bag!
Beware! We sort your laundry by color but we assume that if you put it in the green bag you want it washed and folded. Make sure you put your dry cleaning items into your yellow dry cleaning bag.
After you create your profile, expect your laundry bag(s) to arrive within 48 hours. At that point, load up your bag and toss it out on the porch.
Our commercial grade technology disinfects and sanitizes your everyday laundry like nothing you can get at home.
We remove stains, oils, odors and germs while retaining color, shape, size, texture and all the other thinks you love about brand new clothes.
It is fast and easy and with a 3 day turn around, your couch, dinner table or bedroom floor will never be piled with laundry again!
Laundry Service is also a great gift for college students, the elderly, new mothers, bereavement periods and times of sickness. Need to send laundry service to a loved on or a friend? Create an account on their behalf here.
FAQS about Red Hanger's Alterations
First, measure the outside seam by starting at your hips and measuring past your knees down to the floor. Keep your measuring tape as close to the leg as possible. Once the tape measure reaches the floor, subtract an inch or two from the total length of the out-seam to account for the shoes.
Then, measure the inside seam. Start as close to the crotch line as possible and measure to the floor. To account for shoes, take the same 1-2 inches off the total measurement as you did on the outside seam.
Make a note of the total length you'd like for both the outside seam and the inside seam.
First, measure your waist following the belt line right above the hips and below the navel.
Then, measure your hips at the meatiest portion of your bum and thighs. Add a finger underneath to ensure your measurement is not too snug.
Lastly, measure your garment's outside seam by starting at the waist and measure to the current hem. Subtract (or add) the total amount you'd like to hem up (or let out) from the bottom.
Leave a note on your garment with the desired measurements for waist, hips and outside seam.
First, measure your waist following the belt line right above the hips and below the navel. Add one finger under the measuring tape to ensure the measurement is not too snug.
Then, measure your hips at the meatiest portion of your behind and thighs. Again, add a finger underneath the tape to ensure your measurement is not too snug.
Leave a note on your garment to indicate the total measurement you'd like for the waist and hipline to measure.
To measure your neck's circumference, find the spot on your neck that corresponds to the collar. Keep your head in a natural and level position while sliding the tape measure around your neck just below the Adam's apple.
The measurement should be comfortable but snug. Hold one finger under the tape to allow for breathing room.
To measure the shoulder and sleeve length, start by standing straight and relaxed with arms hanging comfortably at sides. Then, find the bump of the topmost vertebra and begin measuring from the center back of the neck, over the shoulder and down the length of the outer arm. Take the measurement down to the meatiest part of the hand.
Take a measurement of both arms and find an average of the two.
Leave a note on your garment of the total length you'd like the shoulders and sleeves to measure.
Our online alterations services are listed below:
Repairs
- Zipper Repair or Replacement
- Buttons Replaced or Re Sewn
- Seam Repair
- Hole Repair or Patch
- Pants Pocket Repair
- Hooks and Clasp or Snap Repair
Hemlines
- Hem Dress
- Hem Skirt
- Hem Pants
- Hem Jeans
Take In or Let Out
- Legs Tapered on Pants
- Shorten Sleeves on Shirt or Jacket
- Take In or Let Out Sides of Shirt or Blouse
- Take In or Let Out Sides of Jacket
- Take Ins or Let Out Waist on Pants or Skirt
To receive online alteration services with free pick up and delivery, you'll create an account with Red Hanger Cleaners. Your alterations will be billed after the service is rendered on your next billing statement.
Yes. This allows us to have your member profile in our system as well as communicate with you about your alterations.
The good news is that you'll receive an effective 10% off every time you reach $250 in cleaning or alterations services.
Alterations typically are returned in 4 business days.
Red Hanger Cleaners is proud to partner with Robert's Tailors.
Free Pick Up and Delivery is available for all our customers all of the time.
Now that you've signed up as a Red Hanger Member, simply add the garment you'd like altered with a note to your garment bag for your next pick up and delivery.
Please contact customercare@redhanger.com with any questions, comments, issues or concerns.
KNOWLEDGE BASE
From cleaning shoelaces to mattresses, our knowledge base is full of laundry hacks, helpful tips and full-on secrets.
Ask the Cleaner
OUR PROMISE
Red Hanger Cleaners is a locally owned family-run business that is dedicated to the well being of our communities and the well-being of our beautiful Utah.
WE COME TO WORK EACH DAY WITH 3 GOALS IN MIND:
REVIEWS AND TESTAMONIALS
Red Hanger Cleaners in Utah has exceeded expectations in laundry and dry cleaning for over 40 years.
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