FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Which days are my pick up and delivery days?
Depending on where you live, your service days with either be Monday and Thursday or Tuesday and Friday.
- Whatever we pick up on Monday we return on Thursday.
- Whatever we pick up on Thursday we return on Monday.
- Whatever we pick up Tuesday we will return on Friday.
- Whatever we pick up on Friday we return on Tuesday.
Who gets Loyalty Credits?
Anyone with a Red Hanger account will receive an email credit when they reach $250 in cleaning fees.
Why do I need a Red Hanger Account?
By creating an account, you allow us to communicate with you directly about the status of your laundry or dry cleaning order.
Why do I have to leave my phone number on file?
When you create your profile, we ask for your phone number so that we can send you a text the night before to know whether or not we should pick up your laundry. It is how you let us know if you need us to stop by. We are always trying to be environmental friendly, so the less driving we do the better.
Why do I need Payment information on file?
By adding your payment information, you not only save time at the register, but also fewer people handle your card, making it a bit more sanitary.
How is my account information stored?
All data is encrypted and tokenized using the latest security techniques. Red Hanger only keeps a security token on its system and does not keep any credit card data. All credit card data is stored securely by our credit card processor.
How do I use my loyalty program credits?
Once the credit is emailed to you, you can print, drop off with your order, or even just show the staff on your mobile device
Why is my loyalty credit emailed to me?
The credit is emailed to you with a barcode which is required for our system to correctly apply the credit to your account. At this time, we are only able to apply credits using the system generated barcode.
When should I use my my loyalty credit?
Soon! The credit is non-transferable, must be applied to future orders, and expires 3 months after its issue date. Also, the credit must be used on a single order.
I signed Up, When will my laundry bag arrive?
After you create your profile, expect your laundry bag(s) to arrive within 48 hours. At that point, load up your bag and toss it out on the porch.
What is wash dry fold laundry service?
Red Hanger offers wash and fold services for anything that you don’t need pressed or that does not required dry cleaning, including items such as towels, sheets, anything that can fit into your laundry bag. One way to think about it is do you want your clothes to come back on hangers or not. If so, you should opt for dry cleaning.
Beware! We sort your laundry by color but we assume that if you put it in the green bag you want it washed and folded. Make sure you put your dry cleaning items into your yellow dry cleaning bag.
Why should I use a professional cleaner for everyday laundry?
Our commercial grade technology disinfects and sanitizes your everyday laundry like nothing you can get at home. We remove stains, oils, odors and germs while retaining color, shape, size, texture and all the other thinks you love about brand new clothes. It is fast and easy. And with a 3 day turn around, your couch, dinner table or bedroom floor will never be piled with laundry again!
Laundry Service is also a great gift for college students, the elderly, new mothers, bereavement periods and times of sickness. Need to send laundry service to a loved on or a friend? Create an account on their behalf here.
KNOWLEDGE BASE
From cleaning shoelaces to mattresses, our knowledge base is full of laundry hacks, helpful tips and full-on secrets.
OUR PROMISE
Red Hanger Cleaners is a locally owned family-run business that is dedicated to the well being of our communities and the well-being of our beautiful Utah.
WE COME TO WORK EACH DAY WITH 3 GOALS IN MIND:
REVIEWS AND TESTAMONIALS
Red Hanger Cleaners in Utah has exceeded expectations in laundry and dry cleaning for over 40 years.
SEE WHAT OUR CUSTOMERS HAVE TO SAY:
